Order Policies
It is our goal to make sure that every transaction with Northwest Fine Art Printing is a great transaction. In order to be sure that we meet customer expectations we feel it is important to clearly state our policies so that anyone can review them at any time. Please take a few minutes to review our policies and procedures and contact us with any questions or concerns prior to placing your order. You will be asked to confirm at checkout that you agree to the terms and services as presented on this page.
Production Times and Rush Options
Due to the custom nature of our products all pieces are "made to order" meaning we do not start production until an order is placed. The standard production time for all products is guaranteed at seven (7) business days following the order date. While many times throughout the year our production time is less than seven (7) business days, we do not guarantee a faster production time. Some larger volume orders may require additional production time, in these cases our customer service team will reach out and inform you of an expected completion date. If you need an order sooner than our guaranteed seven (7) business days please contact our customer service via email or phone to discuss if any rush options are available. Production times are separate from shipping times (also referred to as time in transit) and your shipping method should be taken into consideration when considering when your order will be received.
PLEASE NOTE - We reserve the right to refuse rush options at our own discretion.
Payment Terms and Conditions
As a new customer when checking out through the website you will be required to enter credit card information to complete the order. We accept all major credit cards including Visa, MasterCard, American Express, and Discover. Terms are available for business customers upon review and approval by the accounting department. Applying for terms does not guarantee that terms will be extended. Once your request has been reviewed you will be notified of the terms of payment and your account will be updated.
Changes and Cancellations
In an effort to maintain quick production times we have our production teams work outside of regular business hours and have streamlined our processes. It is possible that orders have moved past the point of modification or cancellation at any time of the day. All changes or cancellation requests must be made through our online tracking system.
- Orders canceled within 24 hours of order placement will be subject to a 25% cancellation fee.
- Orders cannot be canceled or modified more than 24 hours after they have been placed online.
Will Call
For local customers, we offer the option to pick up orders at either our Kirkland or Kent locations. Production occurs at our Kent facility and orders selected for pick up in Kirkland are delivered once completed through the production process after hours. Selecting pick up from Kirkland will add up to two additional business days to the production time to make sure that product arrives safely at the Kirkland office. Items for pick up will not be boxed for shipping. Boxing is available for an additional charge on will call orders.
Shipping Changes
Shipping cost is calculated based on the address entered at checkout. Requests to change shipping location or service level will result in additional charges that are the responsibility of the customer. Please make sure to confirm you have entered the correct shipping address prior to completing the checkout process.
Replacements
If there is an issue with your order please contact a customer service representative as soon as possible so we can work to correct the issue. Be sure to have your order number ready for customer service to locate all the details of that order. Based on the production process some items will have different replacement qualifications. If it is determined that the order qualifies for a replacement print, the print will be processed as the same product, with the same finish and same file from the original order. Replacement orders will also be shipped out using the same service level as the original order.
Damaged in Shipping
While we have worked hard developing packaging to promote safe travel from our location to the customer we are not able to control how the shipping agent handles packages. Damage can occur in transit. If you receive a package with visible damage to the packaging do not reject the shipment. Please take photographs that document the damaged packaging, then open the package and inspect the contents. If there is damage to the print please reach out to us with photos representing the damage to the packaging as well as the damage to the product(s).
Minimum Order Charge
As all of our products are produced and reviewed by people and not machines we have a certain amount of time invested in every order we process. To offset this threshold we have a minimum order requirement of $25. If you have less than $25 in your cart your total will be adjusted to reflect this minimum charge at check out. Orders already placed cannot be combined to avoid the minimum order fee.
Sales Tax
For orders shipped within the state of Washington, all local and state sales tax will be applied to the order at checkout. Customers that provide a valid Washington State resale certificate prior to placing their order will be billed as tax exempt. We will not be able to refund tax for orders placed prior to receiving a valid resale certificate.
- W9 Form (Download this form if you spend over $500.00 in a business year with us)